JDF CLEANING CO.
PRIVACY POLICY
Last updated: 17 September 2026
JDF CLEANING CO. respects your privacy and is committed to handling the personal information you provide to us responsibly and securely.
This Privacy Policy explains what information we may collect, why we collect it, how we may use and disclose it, and how you can contact us about your personal information.
1. INFORMATION WE MAY COLLECT
When you enquire about, request a quote for, book or receive a service from JDF CLEANING CO., we may collect information reasonably required to provide and manage your service.
This may include:
• Your name
• Email address
• Phone number
• Service address and suburb
• Property and cleaning requirements
• Information about the size, layout and condition of your property
• Preferred service dates and frequency
• Access, parking or entry instructions
• Information about pets or other relevant property considerations
• Photos or videos you choose to provide for quoting or service assessment
• Your agreed cleaning scope and service history
• Quotes, invoices and payment records
• Communications between you and JDF CLEANING CO.
• Feedback, complaints or service-quality information
We aim to collect only information that is reasonably relevant to providing or managing our services.
2. HOW WE COLLECT INFORMATION
We generally collect information directly from you when you:
• Complete an enquiry, quote or Home Care Plan form
• Contact us by phone, SMS or email
• Make or confirm a booking
• Provide information, photographs or videos for a quote
• Communicate with us before, during or after a service
• Make a payment
• Provide feedback or contact us about a service
Information may also be generated through our normal booking, invoicing and service-management processes.
3. WHY WE COLLECT AND USE YOUR INFORMATION
We may use your information to:
• Respond to enquiries
• Prepare cleaning quotes
• Assess your cleaning requirements
• Recommend an appropriate JDF cleaning service
• Create and manage bookings
• Confirm your agreed cleaning scope
• Communicate with you about upcoming services
• Arrange property access
• Allocate cleaning work to appropriate JDF team members or contractors
• Issue quotes, invoices and payment information
• Maintain service and business records
• Respond to questions, feedback, complaints or quality concerns
• Manage re-cleans or service issues where applicable
• Improve our services and business operations
• Meet applicable legal, accounting or record-keeping requirements
4. PHOTOS AND VIDEOS
You may choose to provide photographs or videos of your property to help JDF CLEANING CO. understand its size, condition or cleaning requirements and prepare an appropriate quote or service scope.
Please avoid including people, personal documents or other sensitive information in photographs or videos unless it is necessary for us to understand your cleaning requirements.
Property images provided for quoting or service purposes will not be used publicly for advertising or promotional purposes without appropriate permission.
5. SHARING INFORMATION WITH OUR CLEANING TEAM
JDF CLEANING CO. may use employees, subcontractors or other authorised service providers to assist in delivering your cleaning service.
Where necessary, relevant information may be provided to the person or team attending your property so they can complete the agreed service.
This may include information such as:
• Your service address
• Cleaning scope
• Property access instructions
• Relevant parking or building information
• Pet information
• Service-specific instructions
We aim to limit information provided to what is reasonably required for the person to perform their role.
6. THIRD-PARTY SERVICES
JDF CLEANING CO. may use third-party platforms and service providers to operate the business.
These may include services used for:
• Website hosting
• Online forms
• Email and communications
• Bookings and scheduling
• Quotes and invoicing
• Payment processing
• Cloud storage
• Business administration
Information entered into or processed through these services may be handled in accordance with the privacy and security practices of the relevant provider.
Some service providers may store or process information using systems located outside Australia.
7. PAYMENT INFORMATION
Payments may be processed through JDF CLEANING CO.'s payment or banking providers.
Where a third-party payment provider processes your card or payment information, that information is also subject to the provider's privacy and security practices.
JDF CLEANING CO. does not require customers to send full card details by ordinary email, SMS or website enquiry forms.
8. HOW WE PROTECT YOUR INFORMATION
JDF CLEANING CO. takes reasonable steps appropriate to the nature of our business to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
We also aim to limit access to customer information to people who reasonably require it for business or service-delivery purposes.
No electronic storage or communication system can be guaranteed to be completely secure.
9. HOW LONG WE KEEP INFORMATION
We may retain customer and business records for as long as reasonably required to:
• Provide and manage services
• Maintain accurate business and transaction records
• Respond to service enquiries or disputes
• Meet accounting, taxation, insurance or other applicable record-keeping requirements
Information that is no longer reasonably required may be deleted, destroyed or de-identified where appropriate.
10. ACCESSING OR CORRECTING YOUR INFORMATION
If you believe personal information JDF CLEANING CO. holds about you is incorrect or needs updating, please contact us.
You may also contact us if you would like to request access to personal information we hold about you.
We may need to confirm your identity before providing access to personal information.
11. MARKETING COMMUNICATIONS
If JDF CLEANING CO. sends you promotional or marketing communications, you may ask us to stop sending them at any time.
Service-related communications about your quote, booking, payment or cleaning service are not considered promotional communications.
12. LINKS TO OTHER WEBSITES
Our website may contain links to third-party websites, forms or services.
JDF CLEANING CO. is not responsible for the privacy practices of third-party websites or services. You should review their privacy information if you would like to understand how they handle your information.
13. PRIVACY QUESTIONS OR CONCERNS
If you have a question, concern or complaint about how JDF CLEANING CO. has handled your personal information, please contact us.
We will review your enquiry and respond as reasonably practicable.
14. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to our business, services, systems or applicable privacy requirements.
The current version will be published on our website with the date it was last updated.
CONTACT JDF CLEANING CO.
JDF CLEANING CO.
Labrador, Queensland
Email: jess@jdfcleaningco.com.au
Mobile: 0416 832 340
Website: www.jdfcleaningco.com.au