MOVE-IN CLEANING — FREQUENTLY ASKED QUESTIONS
What is JDF Move-In Cleaning?
Move-In Cleaning is designed for empty or mostly empty homes before you move in.
It provides a thorough whole-home refresh, including accessible empty internal storage, so your new home is clean, fresh and ready for you to settle into.
When should I book a Move-In Clean?
Ideally, your Move-In Clean should be completed after the previous occupants have moved out and before your furniture and belongings arrive.
This gives us the best access to floors, surfaces, cupboards, drawers and wardrobes throughout the home.
Does the property need to be completely empty?
Not necessarily.
Move-In Cleaning is designed for empty or mostly empty properties. If furniture or belongings are already in the home, please let us know when requesting your quote so we can determine what areas will be reasonably accessible.
What is included in a Move-In Clean?
Your standard Move-In Cleaning service generally includes:
• Dusting and wiping accessible surfaces throughout
• Kitchen cleaning
• Bathroom and toilet cleaning
• Laundry area cleaning
• Cleaning inside accessible empty cupboards and drawers
• Cleaning inside accessible empty built-in wardrobes
• Cleaning inside accessible empty linen and storage cupboards
• Vacuuming applicable floors
• Mopping applicable hard floors
• General sanitising of appropriate surfaces
• A final presentation check of cleaned areas
Your confirmed cleaning scope will reflect the rooms and areas included for your particular property.
Are inside cupboards and drawers included?
Yes.
Cleaning inside ordinary quantities of accessible empty cupboards and drawers is included as part of Move-In Cleaning.
This includes applicable kitchen, bathroom and other internal cabinetry within the agreed scope.
The cupboards and drawers must be empty and reasonably accessible.
Are wardrobes and linen cupboards included?
Yes.
Accessible empty built-in wardrobes, linen cupboards and standard internal storage are included.
Unusually extensive cabinetry, storage or walk-in areas may require an adjustment to your scope and fixed price.
Do I need to empty cupboards and wardrobes first?
Yes.
Any cupboard, drawer, wardrobe or storage area requiring internal cleaning needs to be empty before we arrive.
Our cleaning service doesn't include removing, sorting, organising or replacing personal belongings.
Is oven cleaning included?
No. Oven interior cleaning is an optional add-on for Move-In Cleaning.
Oven Interior Detail can be added for $90.
Unusually large or double ovens, excessive grease or significant burnt-on residue may require assessment and an adjusted fixed price.
Is rangehood cleaning included?
Detailed rangehood and filter cleaning is optional and can be added for $55.
Standard kitchen cleaning does not automatically include a detailed rangehood service.
Can you clean inside the fridge?
Yes.
Inside Fridge Cleaning can be added for $45 for an emptied standard domestic refrigerator.
The fridge should be emptied before we arrive.
Are windows included?
Window cleaning is not automatically included in the standard Move-In Cleaning price.
Internal window and glass cleaning can be added where required. External glass cleaning may also be available depending on safe accessibility.
Window panes, sliding-glass door panels and tracks are priced separately according to the type, size, quantity and sides being cleaned.
Can you clean blinds or shutters?
Yes.
Blind or shutter cleaning can be added to a Move-In Clean.
Standard blinds or shutters are $25 each and large blinds or shutters are $35 each.
Extra-large, complex or heavily soiled blinds may require an individual quote.
Are ceiling fans and light fittings included?
Detailed ceiling fan and light fitting cleaning are optional Move-In add-ons.
• Ceiling Fan Detail — $10 each
• Light Fitting Detail — $7 each
These should be requested before your service so they can be included in your confirmed scope.
Are doors, frames and skirting boards included?
Detailed cleaning of doors and frames can be added for $10 each.
Detailed Skirting Boards Throughout is also available as an optional service, with the fixed price calculated according to the size of your property.
Can you clean walls?
Detailed wall cleaning can be added from $25 per standard wall or area.
Large walls, extensive marking or whole-home wall cleaning may require an assessment and individual fixed quote.
Some permanent marks, staining, paint damage or surface deterioration may not be removable through cleaning.
What isn't included in Move-In Cleaning?
Move-In Cleaning does not automatically include:
• Oven interior cleaning
• Detailed rangehood cleaning
• Inside refrigerator cleaning
• Detailed ceiling fans
• Light fittings
• Detailed doors and frames
• Detailed skirting boards throughout
• High dusting
• Blind or shutter cleaning
• Internal or external window cleaning
• Window or sliding-door track cleaning
• Detailed or full wall washing
• Carpet extraction or steam cleaning
• Mould remediation
• Pest control
• Biohazard cleaning
• Moving heavy furniture
• Decluttering or organising belongings
• Specialist or restoration cleaning
Where an optional cleaning service is available, it can be included in your quote before booking.
How much does Move-In Cleaning cost?
Move-In Cleaning uses fixed pricing based on the size of your property and agreed cleaning scope.
Fixed pricing starts from $175 for a 1 bedroom, 1 bathroom home.
Your exact fixed price is confirmed before booking and may be adjusted for optional add-ons, additional areas, unusually extensive storage or other non-standard requirements.
Is the price based on how many hours you clean?
No.
JDF uses fixed pricing based on your agreed cleaning scope.
The duration allocated to your appointment is used for scheduling. The actual time required can vary, particularly when a cleaning team attends.
Your agreed fixed price doesn't change simply because the service is completed faster or takes longer than the scheduled duration.
Do I need to supply cleaning products or equipment?
No.
JDF supplies the cleaning products and equipment required for your booked service.
If you would prefer us to use a particular product in your new home, please discuss this with us before your service.
Do I need to be at the property during the clean?
No.
You can be present, or we can arrange an agreed method of access.
Please make sure we can access the property and all areas included in your cleaning scope at the scheduled time.
If there are keys, gates, building access requirements, parking restrictions, security procedures or other access instructions, please provide these before your service.
How should I prepare for my Move-In Clean?
For the best access:
• Have the property empty or mostly empty where possible
• Empty cupboards, drawers and wardrobes that require internal cleaning
• Remove personal belongings from areas being cleaned
• Make sure electricity and water are available
• Make sure we can access all agreed areas
• Provide any building, parking or security instructions beforehand
• Let us know about anything unusual that may affect the clean
There's no need to clean the property yourself before we arrive.
What if I want to add something after I've booked?
Please contact us as early as possible.
Additional tasks may require extra cleaning capacity and an adjustment to your fixed price. We can't guarantee that additional work requested on the day can be completed within the existing booking.
What if the property is much dirtier than expected?
Please give us an accurate description of the property's condition when requesting your quote.
Significant build-up, excessive grease, mould, unusually extensive cabinetry, substantial wall cleaning or other non-standard conditions can materially change the cleaning required.
If the property is materially different from the information used to prepare your quote, we'll discuss the available options with you before completing work outside the agreed scope.
What's the difference between Move-In Cleaning and Springclean?
Move-In Cleaning is specifically designed for an empty or mostly empty home before you move in. It includes ordinary quantities of accessible empty internal cupboards, drawers, wardrobes and storage as part of the standard service.
Springclean is a detailed reset for an occupied or furnished home and has a different standard scope.
We'll recommend the service that best matches the condition of the property and what you need cleaned.
Is Move-In Cleaning the same as Bond Cleaning?
No.
Move-In Cleaning prepares a home for the person moving in.
Bond Cleaning is designed for a vacated property being cleaned at the end of a tenancy and has a more extensive inspection-focused standard scope, including tasks that aren't automatically included in Move-In Cleaning.
Can I book Regular Home Cleaning after I move in?
Yes.
Once you've settled into your home, Regular Home Cleaning can be arranged weekly, fortnightly or every 4 weeks to help keep it consistently fresh, clean and comfortable.
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